Privacy Policy for ChicGemCraft

Effective Date: January 15, 2025

At ChicGemCraft, we value the trust that our customers place in us and are committed to safeguarding their personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your privacy. By using our website, chicgemcraft.com, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services to you. These may include:

1.1 Personal Information

When you make a purchase, create an account, or contact us, we collect personal information such as:

  • Name (First and Last)
  • Email Address
  • Mailing Address (Billing and Shipping Address)
  • Phone Number
  • Payment Information (credit card details, etc.)

1.2 Non-Personal Information

We also collect non-personal information automatically when you interact with our website:

  • Browser Type and Version
  • Operating System
  • IP Address
  • Device Information
  • Pages Visited and Time Spent on Website

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site and gather usage data for analytics. Cookies allow us to remember your preferences, shopping cart items, and other preferences.

2. How We Use Your Information

The information we collect is used for various purposes, including:

  • To Process Orders: We use your personal information to process payments, fulfill orders, and communicate with you regarding your purchases.
  • To Improve Our Website: We analyze usage data to improve website functionality and tailor your experience.
  • To Communicate with You: We may use your contact details to send order confirmations, shipping updates, and promotional offers (with your consent).
  • To Provide Customer Support: If you have inquiries or issues, we may use your contact details to assist you.
  • To Improve Our Marketing: Non-personal data allows us to optimize our marketing strategies and better serve you.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers to fulfill our services:

  • Payment Processors: To process payments securely (e.g., PayPal, Stripe).
  • Shipping Providers: To deliver your purchased items (e.g., USPS, FedEx).
  • Marketing Platforms: For targeted advertising and promotions.
  • Analytics Providers: To improve our website and marketing strategies (e.g., Google Analytics).

We ensure that all third parties comply with necessary privacy standards and maintain your information securely.

4. Security Measures

We take your privacy and data security seriously. We implement industry-standard security measures, including:

  • Encryption: Personal and payment information is encrypted during transactions using Secure Socket Layer (SSL) technology.
  • PCI Compliance: We ensure compliance with Payment Card Industry Data Security Standards (PCI-DSS) to secure credit card transactions.
  • Data Access Control: Only authorized personnel have access to your personal information.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Update: You have the right to access and update the personal information we hold about you. You can do this by logging into your account or contacting us directly.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in our communications.
  • Delete Your Information: You can request the deletion of your personal information by contacting us. Note that some information may be retained for legal or business purposes.

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to request a copy of your data, correct inaccuracies, and restrict or object to processing.

6. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

7. Third-Party Websites

Our website may contain links to third-party websites, such as social media platforms, or third-party services for payments, analytics, or promotions. We are not responsible for the privacy practices of these third parties, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites you visit.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will take steps to securely delete it.

9. International Users

ChicGemCraft operates from the United States, and your information may be stored and processed in the U.S. If you are located outside the United States, please be aware that your information may be transferred to and stored in a country with different data protection laws. By using our services, you consent to the transfer of your information to the U.S. or other jurisdictions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the new version on this page and update the “Effective Date” at the top of the policy. We encourage you to periodically review this page for the latest information on how we are protecting your privacy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at: