Sales Policy

Effective Date: January 15, 2025

At ChicGemCraft, we are committed to providing high-quality jewelry and exceptional service to our customers. This Sales Policy outlines the terms and conditions that govern the sale of our products and services. By purchasing from our website, ChicGemCraft.com, you agree to the terms outlined in this policy.

1. Products and Pricing

1.1 Product Descriptions

We make every effort to ensure that the product descriptions, images, and specifications displayed on our website are accurate. However, we do not guarantee that all descriptions or images are error-free. In the event of a mistake, we will promptly correct the information and inform you of any changes.

1.2 Pricing

  • Prices are listed in US dollars (USD) and are subject to change without notice.
  • Prices are exclusive of shipping fees, taxes, or any other additional charges. These charges will be added at checkout based on the shipping address and applicable tax laws.
  • We reserve the right to modify prices at any time, without prior notice, but the price at the time of your order will apply to your purchase.

1.3 Availability

All products are subject to availability. While we strive to ensure that our website reflects real-time product availability, we cannot guarantee that all products will be in stock at the time of purchase. If an item is unavailable, we will notify you as soon as possible and offer alternatives or a full refund.

1.4 Custom and Personalized Orders

We offer a selection of custom jewelry options, including engraving or custom designs. These orders are subject to additional processing time and may have a higher price point based on complexity.

2. Order Processing

2.1 Order Confirmation

After placing an order, you will receive an order confirmation email with the details of your purchase. This email confirms that we have received your order, but does not guarantee that the items are still in stock. You will receive a second email once your order has been processed and shipped.

2.2 Payment Authorization

By placing an order with us, you authorize ChicGemCraft to process your payment for the total purchase price, including any applicable shipping charges, taxes, and fees. We accept payments via major credit/debit cards, PayPal, and other secure online payment methods.

2.3 Order Modifications or Cancellations

Once an order has been placed and payment has been processed, it is generally final. If you need to modify or cancel your order, please contact our Customer Service team at info@chicgemcraft.com within 24 hours of placing the order. We will do our best to accommodate your request, but cannot guarantee changes after the order has been processed.

3. Payment Terms

3.1 Accepted Payment Methods

We accept the following methods of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

Please ensure that your payment details are accurate to avoid delays in processing your order. We use secure payment processing to protect your information.

3.2 Billing Information

When placing an order, you are required to provide accurate and complete billing information. This information is necessary for us to process your payment and ensure the security of your transaction.

3.3 Sales Tax

Sales tax will be applied to orders where required by law, based on the shipping address provided during checkout. The applicable tax rate will be calculated automatically at checkout.

4. Shipping and Delivery

4.1 Shipping Methods

We offer a variety of shipping methods for your convenience. Shipping fees are calculated based on the weight of the items, the shipping address, and the selected shipping option. Please refer to our Shipping Policy for more details on delivery times, options, and rates.

4.2 Shipping Charges

Shipping charges are added during the checkout process. You can view the total shipping cost before confirming your order. We may offer free shipping promotions from time to time, which will be specified on the website or during checkout.

4.3 Delivery Times

Delivery times depend on the shipping method selected and your location. We strive to fulfill and ship all orders within 2-5 business days of receiving payment. Delivery times may vary based on location, customs processing (for international orders), and other factors.

4.4 Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order.

4.5 International Shipping

We offer international shipping to select countries. International orders may be subject to additional duties, taxes, and fees, which are the responsibility of the customer.

5. Returns and Refunds

5.1 Return Policy

Please refer to our Return and Refund Policy for information about returning items and obtaining a refund. All returns must be made within 30 days of receiving your order and must meet the conditions outlined in the Return and Refund Policy.

5.2 Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item following our return process and place a new order for the item you would like.

5.3 Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@chicgemcraft.com with a description and photos of the issue. We will assist you in returning the item and either sending a replacement or issuing a refund.

6. Customer Service

At ChicGemCraft, we are committed to providing excellent customer service. If you have any questions or concerns about our sales policy, your order, or anything else, please contact us at:

Our customer service team is available during business hours to assist you with any inquiries.

7. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes to the policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates or changes.

8. Limitation of Liability

ChicGemCraft is not responsible for any direct, indirect, incidental, or consequential damages resulting from the purchase or use of our products. Our total liability, in any case, shall be limited to the purchase price of the products purchased.