Terms and Conditions

Effective Date: January 15, 2025

Welcome to ChicGemCraft. By accessing and using our website, ChicGemCraft.com, you agree to abide by the following terms and conditions. Please read them carefully before making any purchases or using our services. These terms govern your use of our site, the purchase of products, and other services provided by ChicGemCraft.

If you do not agree to these terms, please refrain from using our website or purchasing products from us.

1. Acceptance of Terms

By using our website, placing an order, or using any of our services, you agree to these Terms and Conditions. ChicGemCraft reserves the right to modify these terms at any time, and any changes will be posted on this page with an updated effective date. Your continued use of the site after any modifications signifies your acceptance of the revised terms.

2. Use of Our Website

2.1 Eligibility

To use our website, you must be at least 18 years old and capable of entering into binding contracts. If you are under 18, you must have the permission of a parent or guardian to use our services.

2.2 Account Creation

To place an order or access certain features of the website, you may be required to create an account. When creating an account, you agree to provide accurate and complete information and to update it promptly if any details change.

You are responsible for maintaining the confidentiality of your account login credentials and are liable for all activities that occur under your account.

2.3 Prohibited Activities

You agree not to engage in any activity that interferes with or disrupts the website’s operations, servers, or networks. This includes, but is not limited to, the following activities:

  • Using automated tools or scripts to extract data from the website.
  • Attempting to hack, reverse engineer, or circumvent website security.
  • Uploading malicious code, viruses, or other harmful content.
  • Engaging in fraudulent activity or placing false orders.

3. Product Information

3.1 Product Descriptions

We strive to provide accurate descriptions, images, and specifications of our products. However, we do not guarantee that all product descriptions are error-free. Colors, styles, and sizes of products may vary due to lighting conditions, screen settings, or slight variations in manufacturing. In case of discrepancies, we will notify you as soon as possible.

3.2 Pricing and Availability

All prices are listed in US Dollars (USD) and are subject to change without prior notice. While we make efforts to keep product availability up to date, we cannot guarantee that all products are in stock at the time of your order. If a product is unavailable, we will contact you with options for a replacement or a full refund.

3.3 Custom and Personalized Products

For custom jewelry or products with personalization, please note that processing times may vary, and additional fees may apply. We provide a proof of design before finalizing any custom orders.

4. Orders and Payment

4.1 Placing an Order

By placing an order on ChicGemCraft.com, you offer to purchase a product subject to these terms. We reserve the right to accept or decline any order at our discretion. If we accept your order, you will receive an order confirmation email.

4.2 Payment

We accept payment via credit cards, debit cards, PayPal, and other payment methods specified at checkout. All payments are processed securely.

Payment for products, including shipping fees, taxes, and other charges, must be made in full before we ship any items. Prices are subject to change without prior notice, but the price at the time of your order will apply.

5. Shipping and Delivery

5.1 Shipping Options

We offer various shipping methods. Shipping charges will be calculated based on the shipping method and destination chosen during checkout.

5.2 Order Processing

Orders are typically processed within 2-5 business days from the receipt of payment. Shipping times may vary depending on location and selected shipping method. You will receive tracking information once your order has shipped.

5.3 International Shipping

We ship internationally to select countries. International orders may be subject to additional duties, taxes, and customs fees, which are the responsibility of the buyer.

5.4 Damaged or Lost Shipments

If an item is damaged or lost during transit, please contact our customer service team immediately. We will investigate the issue and provide a replacement or refund based on our findings.

6. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information about returning products and obtaining a refund. In general:

  • You may return eligible products within 30 days of receiving your order.
  • Returned items must be in new, unused condition and in their original packaging.
  • Customized or personalized products are generally non-refundable, except in cases of manufacturing defects.

7. Intellectual Property

7.1 Ownership

All content on our website, including but not limited to text, images, graphics, logos, and videos, is owned by ChicGemCraft or licensed to us and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute any content from the site without our written permission.

7.2 User-Generated Content

If you submit any content to the site, including reviews, photos, or feedback, you grant ChicGemCraft a non-exclusive, royalty-free, worldwide license to use, display, and distribute that content for promotional purposes.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our site, you consent to the collection and use of your data as described in the Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, ChicGemCraft shall not be liable for any damages arising from the use or inability to use our products or website. This includes, but is not limited to, indirect, incidental, punitive, or consequential damages.

Our total liability, in any case, is limited to the amount you paid for the product or service in question.

10. Indemnity

You agree to indemnify and hold harmless ChicGemCraft, its affiliates, employees, agents, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the site, violation of these terms, or infringement of any third-party rights.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising out of or related to these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

13. Changes to Terms and Conditions

We reserve the right to update, modify, or change these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these terms periodically.

14. Contact Information

If you have any questions about these Terms and Conditions or any other aspect of our website or products, please contact us at: